Art prints About In the press Blog

FAQs

Answers to most common questions about products, orders, shipments, and payments.

FAQs

Answers to most common questions about products, orders, shipments, and payments.

Products
What are your shipping times?

This will depend on what is ordered and where it is delivered.  Normal shipping times are:

US lower 48

  • Unframed Prints: Ship within 5 business days. Normal delivery times are 3-7 days after shipping.
  • Framed Prints and Limited Edition: Ship within 2-3 weeks to allow time for each to be framed.  Normal delivery times are 5-7 days after shipping.

Australia, New Zealand, UK, Alaska, Hawaii

  • Unframed Prints: Ship within 5 business days. Normal delivery times are 2-3 weeks after shipping.
  • Framed Prints and Limited Edition:  Ship within 2-3 weeks to allow time for each to be framed.  Normal delivery times are 2-3 weeks after shipping.
Support
How do I reach customer support?
  • Use our online form here 
  • Send us mail at Open Road Ski Company, PO Box 16287 Seattle WA 98116.
What is the refund policy?

All Art Prints are custom printed and will be evaluated on a case by case basis. You will be responsible for the return shipping cost.

Please use our online form here to set up a return.
Can I update my shipping address for Apple Pay?

Yes, check out this article for more information. Make sure your shipping address is accurate before you purchase art from RadSmithArt.com